Need help?
We are always here to help with any questions or concerns about your order, contact us at hello@designhunt.com.au for assistance.
Shipping Policy
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping (Australia-wide): 3–7 business days
- Express Shipping: 1–3 business days
Note: Delivery delays can occasionally occur due to external factors (e.g. weather, carrier issues).
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship internationally .
Delivery Partners
We use trusted carriers such as Australia Post, Shippit, and other reputable courier services to ensure reliable delivery.
Undeliverable Packages
If an order is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange redelivery. Additional shipping charges may apply.
Damages or Lost Shipments
Design Hunt is not liable for any products damaged or lost during shipping, but please message to see if we can assist in some way to help you resolve the problem. If you received your order damaged, please contact us and the shipping carrier to file a claim and keep all packaging materials and damaged goods before filing a claim.
If your tracking number shows your item as delivered but you have not received it, please contact us at hello@designhunt.com.au and we will assist where possible.
Refund & Returns Policy
At Design Hunt, all products are custom, made to order and manufactured according to your selection. As a result, we do not offer returns, exchanges, or refunds for change of mind, incorrect selections, or if you no longer require the item after your purchase.
Custom-Made Products
Because each item is made specifically for you, all sales are considered final once production has commenced. Please carefully review all measurements, specifications, colours, artwork, and order details before confirming your purchase.
Faulty, Damaged or Incorrect Items
We take great care in producing and delivering your order. If your item arrives damaged, is faulty, or does not match the specifications confirmed in your order, please contact us within 7 days of receiving your order.
To assist with your claim, please provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photographs showing the fault, damage, or discrepancy
Once your claim has been assessed, we will determine the appropriate remedy, which may include repair, replacement, or refund where required under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for products that have a major failure or are not of acceptable quality.
Contact Us
If you believe your order is faulty, damaged, or incorrect, please contact us as soon as possible with your order details and supporting photographs so we can assist you promptly.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund dependant on the issue.
If a refund is deemed most appropriate, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@designhunt.comau.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@designhunt.com.au and send your item to: PO Box 255, Geelong VIC 3220.
Shipping returns
To return your product, you should mail your product to: PO Box 255, Geelong VIC 3220.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.